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TERMS & CONDITIONS

Factory Xtreme Limited Warranty Coverage

FX will only warranty packs that have been bought directly from FX, or any FX authorized dealership.  Warranties will only be considered for the original customer, and will require a record of purchase from FX invoice, or an invoice from the FX authorized dealership you purchased it through.  We will not cover warranties on products bought through online auction sites (Ebay, LetGo), online forums, online marketplaces, or similar sites.

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The decision to replace the product is made by FX, and FX only.  This warranty does not cover things such as, cosmetic damage, accidents, damage from abuse and misuse, negligence, modifications made to the product, or any act of God.  The warranty also does not cover damage associated to improper installation, attempts to repair product on your own or other individuals, or neglect.

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Batteries obtained through a giveaway or raffles from special race events, will only be warrantied under the 70% List Price Warranty.  Please see below for how this warranty is applied.  No other exceptions will be made.

The Return Of Damaged Product.

DO NOT ship broken or damaged batteries back to FX.  We do not repair batteries.  We will work w/ the buyer or authorized dealership to acquire the information, details, pictures, etc to determine if the product is meeting the warranty criteria. 

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If the product has a defect or damaged at the time of the purchase, FX will provide 100% replace of the product.  Proof of purchase will be required along w/ the date purchased.  Authorized dealerships will not provide warranty support, replacements, or refunds.  This matter will be resolved directly through contacting FX by email factoryxtremerc@gmail.com .

Puffing/Swelling is not considered a defect and IS NOT covered by warranty

Puffing/Swelling is not considered a defect and IS NOT covered by warranty.  The exception to this would be if the battery was discovered to be puffed or swelled at the time of purchase from an authorized dealer.  Batteries bought directly from FX are inspected by FX personally before they are shipped out to buyers, and Factory Xtreme WILL NOT ship puffed or swelled batteries to a buyer.

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FX has no control over how our product is used, modified, installed, or setup.    Therefore FX will not be liable for any damage or injury caused by this product in the excess of the cost of the product.

70% List Price 1 Year Warranty

All FX batteries come w/ a 1 year 70% List Price Warranty.  This warranty will allow you to replace your damaged battery for 70% of FX list price.  A valid proof of purchase from FX or an authorized dealer is required for this warranty to be honored, and it must be within 1 year of the purchase date on the invoice.  Failure to provide a valid invoice voids this warranty.  FX also reserves that right to decline this warranty if expected abuse of this warranty is happening in a serial manner.  The buyer is responsible for the price of shipping for the item(s) warrantied under this policy.

How To Process 70% List Price Warranty

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  1. Contact FX directly via email on our website www.factoryxtremerc.com and provide a valid invoice from FX or authorized dealer.  It is important that this invoice have a clear date of purchase on it, and clearly identifies FX product name on the invoice.

  2. Attach a picture(s) of the damages done to the product in the email when beginning this process along w/ a brief description of the issue(s).

  3. You will be asked to create a log in on our page if you haven’t already.  Once we receive your information through your created acct, we will generate an invoice for the warranty.

  4. Once payment is accepted your product will be shipped within 1-3 business days as long as inventory is in stock.  If inventory is out of stock, you will be placed on our immediate attention list, and your pack will be shipped as soon as they are back in stock. 

This warranty policy is only available through FX.  DO NOT attempt to claim this warranty through an authorized dealership.  If you do they will redirect you to back to FX to handle this process.

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